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Managing Conflict

From time to time, we all find ourselves in a variety of conflicting situations with another person or group of people.  Conflict arises when there are differences in interests, desires, opinions or values.

This module aims to teach you how to recognise the onset of conflict, and apply proven techniques to help solve the problem before it gets out of hand!
 
By The End Of This Course

You will be able to:
  • identify positive and negative results of conflict
  • identify common causes of conflict
  • use solutions to manage the common causes of conflict
  • identify the three common behaviour styles when dealing with conflict, and their underlying behaviours
  • identify behaviours for managing conflict effectively
  • apply and use a conflict management model and strategy for tackling a conversation.
 
         

Get Access To This Course

Slideshow  
Slide Show and Notes   What's This?     USD $60.00
Optional Extras
 
Exercise & Resource Pack   What's This?
    + USD $20.00
OR   Get everything for USD $80.00 USD $75.00
Current Total: USD $60.00
 
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